Privacy Policy for Protect Connect Installer Mobile App

1. Product Interaction

We collect data about how you interact with our app, including:

• App Usage: Features accessed, screens viewed, and user interactions

2. Phone Number

We collect phone numbers for the following purposes:

• Account Verification: Phone numbers for account setup and verification
• Team Member Contact: Phone numbers of installer staff members

3. Performance Data

We collect performance-related information to improve app functionality:

• App Performance: Loading times, response times, and app responsiveness
• System Metrics: Device performance and resource usage
• Optimization Data: Information used to improve app speed and reliability

4. Name

We collect names for identification and business purposes:

• Account Information: Full names for user accounts and profiles
• Team Member Names: Names of installer staff and team members
• Contact Information: Names associated with business communications

5. Email Address

We collect email addresses for various business functions:

• Account Creation: Email addresses for user authentication and account management
• Communication: Email addresses for sending notifications and updates

6. Photos or Videos

We collect photos and videos through camera access for business purposes:

• Vehicle Documentation: Photos of vehicles for lead and bid management
• Installation Records: Photos documenting installation work and results

7. Physical Address

We collect physical addresses for business operations:

• Business Addresses: Installer business locations and service areas
• Service Locations: Addresses where installation services are performed

8. Crash Data

We collect crash and error information to improve app stability:

• Crash Reports: Information about app crashes and unexpected closures
• Error Logs: Details about errors and exceptions that occur
• Debug Information: Technical data to help diagnose and fix issues
• Stability Metrics: Data about app reliability and performance issues

Additional Data Types

We also collect the following information that supports our core functionality:

Service Providers

We may share information with trusted third-party service providers who assist us in operating the App, including:

• Cloud Services: For data storage and processing
• Analytics Providers: For app usage analytics and performance monitoring
• Push Notification Services: For delivering push notifications
• Security Services: For fraud prevention and security monitoring

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal Process: Court orders, subpoenas, or other legal processes
• Government Requests: Requests from government agencies or law enforcement
• Legal Compliance: To comply with applicable laws and regulations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Consent

We may share your information with your explicit consent or at your direction.

Encryption

• Data in Transit: All data transmitted between the App and our servers is encrypted using industry-standard protocols
• Data at Rest: Sensitive data is encrypted when stored on our servers
• Local Storage: Sensitive data stored locally on your device is encrypted using device security features

Access Controls

• Authentication: Multi-factor authentication and secure login procedures
• Authorization: Role-based access controls to limit data access
• Monitoring: Continuous monitoring of access patterns and security events

Secure Storage

• Token Storage: Authentication tokens are stored securely using Expo Secure Store
• Biometric Protection: Biometric data is protected using device-level security features
• Regular Updates: Regular security updates and patches

Account Data

• Active Accounts: Retained while your account is active
• Inactive Accounts: May be retained for a reasonable period after account closure
• Business Records: Retained as required by business and legal requirements

Analytics Data

• Usage Analytics: Typically retained for up to 2 years
• Performance Data: Retained for service improvement purposes

Legal Requirements

• Compliance: Retained as required by applicable laws and regulations
• Dispute Resolution: Retained for dispute resolution and legal proceedings

Access and Portability

• Data Access: You can request access to your personal information
• Data Portability: You can request a copy of your data in a portable format

Correction and Updates

• Data Correction: You can correct or update your personal information
• Account Updates: You can update your account information through the App

Deletion

• Data Deletion: You can request deletion of your personal information
• Account Closure: You can close your account and request data deletion

Communication Preferences

• Notification Settings: You can control push notification preferences
• Marketing Communications: You can opt out of marketing communications

Biometric Data

• Biometric Disable: You can disable biometric authentication at any time
• Biometric Deletion: You can delete stored biometric preferences